Privacy Policy
Effective Date: March 29, 2022
Always Bright Electric, LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or interact with us through other channels, such as phone, email, or in-person consultations. By using our services or providing your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Contact Details: Name, address, phone number, email address, and other contact information you provide when scheduling services, requesting quotes, or contacting us.
- Service Information: Details about the electrical services you request, including project specifications, property details, and service history.
- Payment Information: Credit card details, billing address, or other payment-related information for processing service payments (processed securely via third-party payment processors).
- Account Information: If you create an account on our website or customer portal, we may collect login credentials and preferences.
Non-Personal Information
- Website Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies or analytics tools.
- Marketing Data: Preferences for receiving promotional materials, responses to surveys, or participation in referral programs.
Information from Third Parties
- We may receive information from third parties, such as lead generation services, review platforms, or social media, when you interact with our advertisements or profiles.
2. How We Use Your Information
We use your information to:
- Provide and manage electrical services, including scheduling, dispatching technicians, and completing projects.
- Process payments and issue invoices.
- Communicate with you about your service requests, appointments, or promotions.
- Improve our services through customer feedback, surveys, and website analytics.
- Comply with legal obligations, such as maintaining records for tax or regulatory purposes.
- Send marketing communications, such as newsletters or special offers, if you have opted in (you may opt out at any time).
- Enhance website functionality and user experience through analytics tools.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following cases:
- Service Providers: With trusted third-party vendors (e.g., payment processors, scheduling software providers, or marketing platforms) who assist in delivering our services, bound by confidentiality agreements.
- Legal Requirements: When required by law, such as in response to a subpoena, court order, or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.
- With Your Consent: For example, when you refer a friend or agree to share a testimonial.
4. Data Security
We take reasonable measures to protect your information, including:
- Using secure, encrypted payment processing systems.
- Storing data on password-protected systems with restricted access.
- Implementing safeguards to prevent unauthorized access, loss, or misuse of your information.
However, no system is completely secure, and we cannot guarantee absolute security of your data.
5. Your Choices and Rights
You have the following rights regarding your information:
- Access and Update: You may request access to or updates to your personal information by contacting us.
- Opt-Out: You can opt out of marketing communications by clicking "unsubscribe" in emails or contacting us directly.
- Cookies: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
- Do Not Track: Our website does not currently respond to "Do Not Track" signals, but we limit data collection to what is necessary for our services.
Residents of certain states, such as California under the CCPA, may have additional rights, including the right to request deletion of personal information or to know what data we collect. Contact us to exercise these rights.
6. Third-Party Links and Services
Our website or communications may include links to third-party sites or services (e.g., review platforms or social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Always Bright Electric, LLC
10800 Gosling Rd, 133066, Spring, TX. 77382
Phone: 281-939-2200
Email: contact@alwaysbrightelectric.com
Website: https://alwaysbrightelectric.com/